Frequently asked questions
How long does it take to repair a wheel?
Depending on the repair needed we generally have a turnaround period of 1-2 business days. Times are subject to our customer volume. Re-polishing alloy wheels usually requires the wheels for 5 business days.
Can all wheels be straightened?
Not all wheels are safe to be straightened, a severely bent wheel may have been structurally compromised and could fail in future use. All of our technicians are certified in the safe use of our patented straightening machine. We take your safety seriously, as we are franchisees of a the worlds largest mobile wheel repair company our engineers have developed strict test parameters that we adhere to before any straightening is attempted.
Can Chrome wheels be repaired?
Other than straightening, chrome wheels cannot be repaired. Most chrome wheels consist of chrome/plastic caps which are non replaceable. Chrome cannot be sanded therefore very distinct lines are apparent in any attempt to repair.
Do you have a warranty on your wheels?
All refinished and customized wheels are warranted for 1 year against flaking and peeling. We cannot warranty wheels that have been road damaged(stone chips, scrapes, use of harsh chemical cleaners or mechanical damage). We stand behind our workmanship and guarantee that you will be pleased or we will refinish.
Why should I bother to repair curb damage?
Experience and testing has shown that by re-sealing the the damaged wheel surface,serious corrosion damage is much less likely to occur. This keeps your wheels looking great longer in our tough Canadian climate.
What is OEM?
OEM stands for Original Equipment Manufacturer. When referring to auto parts, OEM refers to the manufacturer of the original equipment, that is, the parts assembled and installed during the construction of a new vehicle. In contrast, aftermarket parts are those made by companies other than the OEM, that might be installed as replacements after the car comes out of the factory.
Can you paint my wheel any colour?
Yes we can paint any colour of the rainbow! We stock 32 OEM colours , black and white. We charge an extra $15 per wheel for non stock colours as we have to arrange paint codes and have a custom batch of paint mixed.
Is your service mobile? What is your service area?
Yes, we have a dedicated self sufficient mobile wheel repair service by appointment. We serve all of Edmonton, Alberta and the surrounding area. Additional charges apply for customers outside of Edmonton. Please contact us with any questions.
Can you pick up/drop off wheels for me?
We at Alloy Wheel Repair Specialists recognize that your time, like your car is precious to you and as such are pleased to offer this service. We do charge $65 for this service within City of Edmonton. Call us if you are outside of this area.
My polished wheels are peeling can you spot repair?
Typically no, it is not possible to match sheen and re apply clearcoat in a manner that is both cost effective and meets our high standards. We recommend re-polishing the complete wheel set. It is difficult to polish only one wheel to exactly the same sheen and brightness as existing wheels.
If you have any further questions do not hesitate to contact us!